1. Who we are
BUILT Body Transformations (“BUILT”, “we”, “us”) is a fitness and health coaching platform operated by Board Twins Coaching Pty Ltd. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our mobile app, website, and coaching services.
2. Information we collect
We collect the following types of information:
- Account details: name, email address, date of birth, gender, height.
- Health and fitness data: weight, body measurements, progress photos, training logs, nutrition logs, check-in responses, sleep, steps, blood pressure, blood test results (only if you choose to upload them).
- Wearable device data: if you connect an Oura Ring, Apple Health, or similar device, we collect the health metrics you authorise (e.g. heart rate variability, readiness score).
- Communication: messages you send your coach, comments on community posts, support requests.
- Device and usage data: device type, operating system, crash logs, and basic analytics about which features you use.
3. How we use your information
We use your information to:
- Provide personalised coaching, training programs, and nutrition plans.
- Allow your coach to view your progress and give feedback.
- Send you reminders, check-ins, and notifications you've opted into.
- Improve the app and fix bugs.
- Comply with legal obligations.
We do not sell your personal information to third parties. Ever.
4. Who can see your data
- Your coach: the coach you sign up with can see your profile, check-ins, progress photos, and messages. This is the core of the service.
- Sub-coaches: your coach may delegate view or edit access to a team member. Access is controlled per-client.
- Third-party services: we use Supabase (database hosting, Sydney region), Vercel (web hosting), Resend (email delivery), Apple Push Notifications, Firebase Cloud Messaging, and Anthropic (for AI-generated insights you explicitly request). Each has its own privacy practices.
- Legal disclosures: we may disclose information if required by law.
5. Where your data is stored
Your data is stored on servers located in Sydney, Australia. Some backups and third-party service providers may process data in other countries, including the United States, under appropriate safeguards.
6. Your rights
You have the right to:
- Access the personal information we hold about you.
- Correct information that's inaccurate or out of date.
- Delete your account and associated data at any time from Settings, or by emailing us.
- Export your data in a portable format on request.
- Opt out of non-essential notifications.
- Withdraw consent for wearable device syncing at any time.
7. Security
We use encryption in transit (HTTPS) and at rest, row-level security on our database, rate limiting on all API endpoints, and we never store your password in plain text. No system is perfect, but we take security seriously, especially given the sensitivity of health data.
8. Minors
BUILTis for adults only. You must be 18 or older to create an account. We do not knowingly collect information from anyone under 18. If you believe we have, please contact us and we'll delete it.
9. Changes to this policy
We may update this policy from time to time. If we make significant changes, we'll notify you in-app or by email. The “Last updated” date at the top tells you when it last changed.